#1 Balanced Scorecard
Review the list of process improvement tools provided by the Balanced Scorecard organization.
1. Select an improvement technique that can be used to analyze the process mapped in week 3.
2. Explain how the technique can improve your selected process.
#2 Root Cause Analysis
1. Cite pros, cons, and possible alternative ideas with tool usage.
2. Provide recommendation to potential users of the RCA tools.
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